Setup Assistance
Busy professionals will appreciate Setup Assistance. Our support staff provides personalized and expert assistance installing and customizing your software, moving your data, and addressing any questions or issues you may have.
FEATURES
- Step-by-step installation and setup of The Missing Sync by a Mark/Space customer support expert
- Mark/Space professional support is provided over the telephone during normal business hours*
- An appointment may be scheduled at your request
Premium Phone Support
Speak with a trained Mark/Space technical support representative and get personalized, live help customized to your needs. Request a date and time within regular business hours* to receive a call-back from our support staff.
HOW IT WORKS
- Schedule an appointment on our web site to purchase Premium Phone Support
- At the scheduled time, you will receive a telephone call from a Mark/Space technical services representative
Priority Email Support Subscription
Move to the front of the line and get VIP email support for one full year with Priority Email Support from Mark/Space. Subscribers will receive priority queuing and response to technical support inquiries within four business hours.*
FEATURES
- Response to email support inquiries within four business hours*
- Priority treatment for all support related queries and questions
- Full one-year subscription
Software Upgrade Subscription
Receive software updates and upgrades for your version of The Missing Sync for an entire year. You will receive email notifications when important updates and upgrades are available.
FEATURES
- Software updates and major upgrades for an entire year
- Prompt email notification whenever an update or upgrade is available
- Access to Software Upgrade Subscription web page for your version of The Missing Sync
Purchase a Software Upgrade Subscription at Checkout for $24.95 at the same time you purchase The Missing Sync.
*Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., PST, excluding holidays.
SETUP ASSISTANCE TERMS AND CONDITIONS
- Setup assistance services are offered in English only.
- Services are provided for The Missing Sync only.
- Customer must be using a current, shipping version of The Missing Sync.
- Service is provided via telephone call back at a pre-scheduled time and date, based on availability and during normal business hours. Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., PST, excluding holidays.
- Setup Assistance services do not allow for calling Mark/Space for technical assistance or support. Service calls will be initiated by Mark/Space at Mark/Space's expense.
- Mark/Space makes no warranty or guarantee regarding the resolution of technical issues discovered during software installation and setup. Purchasing Setup Assistance is a service that offers the customer the ability to interact directly with a Mark/Space technical services representative who will strive to assist in installation and setup of The Missing Sync products and attempt to answer questions, resolve technical issues and address usage, installation and configuration matters.
PRIORITY EMAIL SUPPORT SUBSCRIPTION TERMS AND CONDITIONS
- Offered in English only.
- Customer must own a current, shipping version of The Missing Sync.
- Responses to Priority Email Support inquires are conducted within four business hours during regular business hours. Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., PST, excluding holidays.
- This service does not permit calling Mark/Space directly for technical assistance or support.
- The Priority Email Support subscription begins at the time of purchase.
- Mark/Space makes no warranty or guarantee regarding the resolution of technical issues. Purchasing this service offers customers the ability to interact directly with a Mark/Space technical services representative who will strive to assist in answering questions, resolving technical issues and addressing usage, installation and configuration matters.
PREMIUM PHONE SUPPORT TERMS AND CONDITIONS
- Premium Phone Support is offered in English only.
- Premium Phone Support is provided on a per-incident basis.
- Customers must be using a current, shipping version of The Missing Sync.
- Service is provided via telephone call-back in which the customer receives a telephone call at a pre-scheduled time and date, based on availability and during Mark/Space business hours. Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., PST, excluding holidays.
- Services do not include calling Mark/Space directly for technical assistance or support. Premium services calls will be initiated by Mark/Space at Mark/Space's expense.
- Mark/Space makes no warranty or guarantee regarding the resolution of technical issues. Purchasing Premium Phone Support is a service that offers the customer the ability to interact directly with a Mark/Space technical services representative, who will strive to assist in answering questions, resolving technical issues and addressing usage, installation and configuration matters.
SOFTWARE UPGRADE SUBSCRIPTION TERMS AND CONDITIONS
- Notification emails are sent in English only.
- Subscriptions are available for The Missing Sync only.
- Subscriptions must be purchased at the time The Missing Sync is purchased.
- Subscriptions are non-transferable.
- Software updates and upgrades are made available from the Mark/Space web site.
- Registration codes for major upgrades are provided by email after applying for the upgrade via the Mark/Space web site.